Which emergency numbers should you show guests in your rental?

Show the emergency numbers of the country where the property is, as given by an official page of that country, with the name of the page and the date you read it. They change from one country to the next: 999 in the United Kingdom, 911 in the United States, 112 across the European Union. This article sets out what official pages read on 14 November 2026 say, how the welcome book shows the numbers, and what I put in my own properties.

Why show emergency numbers in a rental?

Because on the day a guest needs them, they shouldn't have to look: they may come from another country and not know which numbers to dial where they are staying. This is a host's tip: the article isn't about the rules in your country, which are for you to check with its authorities.

Emergency numbers are one of the categories of the welcome book, presented one by one in the complete guide to the house manual, category by category. They aren't the information guests ask about most often: for that, see the questions guests ask, and where to answer each one.

Which emergency numbers should you show, and how do you choose them?

The principle comes down to three points: the numbers of the country where the property is, never those of your home country; taken from an official page of that country; with the name of that page and the date you read it.

They change from country to country

The table gives four examples, from official pages read on 14 November 2026. It doesn't cover every country; for another country, look for its own official page.

The French page lists other numbers, for specific needs: the table only keeps 15, 17, 18 and 112, the ones the welcome book shows for France.

112, the European number

In the European Union, 112 reaches the police, an ambulance or the fire brigade, and it is free from a fixed or a mobile phone, according to the European portal Your Europe (page last checked on 22 June 2026). The same page says that some countries keep national numbers in parallel: France is an example, since its official page lists 15, 17 and 18 as well as 112. In Spain, the Spanish government’s Punto de Acceso General (“National emergency numbers”, page updated 1 October 2026) gives 112 as the general number.

Outside the European Union, don't assume that 112 works: look for the official page of the country where the property is. The United Kingdom's page, for example, gives 999 and says that 112 can also be used (GOV.UK, updated 1 April 2025).

911, the number for the United States

In the United States, the emergency number is 911, according to 911.gov, the “Calling 911” page, dated 24 January 2023: read it again on the site before relying on it. This article uses that page for the United States only; for a property in another country, look for that country's official page.

The case of Morocco

In Morocco, here is what I display, as a host in Saïdia: 15 for the fire brigade and the ambulance (Civil Protection), 19 for the police emergency line in town, 177 for the gendarmerie outside built-up areas (rural areas, roads). I rely on the “Contacts utiles” page of France Diplomatie, in French (updated 15 September 2026, read again on 14 November 2026), on the page of the French Embassy in Morocco, also in French, for the word “ambulance” (updated 28 April 2026, read again on 14 November 2026), and on my own experience on the spot. I found no readable official Moroccan page that lists these three numbers; only the DGSN website publishes a call link on 19 (read on 14 November 2026). So I don't present them as national numbers.

How does the welcome book show emergency numbers?

What follows describes the Concierge Digital welcome book, not other tools.

The numbers of the country where the property is

The welcome book shows the numbers of the country of the town chosen for the property, and of no other. If no town has been chosen, it shows no emergency number: so fill in the property's town before publishing. For the United Kingdom and the United States, it shows a single number each, 999 and 911, labelled “Police, fire, ambulance”.

One police number at a time

When a country has several security forces, the welcome book shows only one, never the police and the gendarmerie together: in your host area, you choose the one that covers the property's address. The field is named after the forces of the country: “Emergency services: police or gendarmerie” for Morocco, “Emergency services: Policía Nacional or Guardia Civil” for Spain. For Morocco, 15, which the welcome book names “Fire brigade / Civil Protection”, is always shown; 19 or 177 is added according to your choice, never both.

In the guest's language

The name of the service (“Fire brigade”, “Police emergency”…) is shown in the language the guest reads the welcome book in, French, English, Spanish or Arabic, when the welcome book has that label in that language; otherwise it stays in French, never an empty box. The numbers themselves don't change.

Numbers you tap to call

Each number is a call link: on a phone, the guest taps it to call. The numbers are always written left to right, even in the Arabic welcome book.

Where the numbers appear

• In the welcome book: the “Help & emergencies” category first shows your support contact, as you filled it in, then the emergency numbers of the country. An optional free text, “Useful local numbers”, is yours: write what you like in it.
• On the A4 sign: the same numbers, with the property's WhatsApp number if it has been filled in. The sign doesn't print the welcome book's free texts, neither “Useful local numbers” nor “Getting around”.
• In a paper welcome book: in the free PDF template, with its emergency lines, you choose the country of the property before downloading; the document then reprints the same numbers as the welcome book, with three lines to complete by hand: “Pharmacy”, “Doctor” and “Your contact”.
• On a Wi-Fi sign: the free Wi-Fi sign tool can also carry the emergency numbers: you choose the country there, then the security force, police or gendarmerie, whose number is shown.

To see a complete welcome book, open the demo, a fictional one.

What mistakes should you avoid with emergency numbers?

• Showing the numbers of your own country, or of any country other than the one where the property is.
• Copying a list found without a source or a date, or given by an AI assistant without checking it against an official page of the country.
• Showing too many at once: the guest must find the right number quickly. Keep the country's emergency numbers and, for the police, a single force.
• Never reading the official source again. Note the name of the page and the date you read it: that's what tells you, later, when you last checked.
• Replacing the country's emergency number with the helpline of a booking platform: it isn't the same service.

What I do in my properties

In my properties, the emergency numbers are in two places: in the digital welcome book and on the A4 sign put up in each flat. I put the fire brigade and the ambulance, the police emergency line or the gendarmerie, and my number, or my concierge's, for an emergency or a problem. In practice, guests rarely call the emergency services; far more often, it's for a taxi. So the taxi numbers are in the “Getting around” category of the welcome book. In the useful numbers, I add the on-call pharmacy and the nearest pharmacies, with their address.

In summary

1. Show the numbers of the country where the property is, never those of your home country.
2. Take them from an official page of that country, and note the name of the page and the date you read it.
3. In the European Union, 112 exists, but some countries also keep their national numbers: read the country's page. Elsewhere, don't assume that 112 works.
4. Few numbers, a single security force, written where the guest will look: in the welcome book and on the A4 sign.
5. Add what is yours, an on-call pharmacy or taxis, in the welcome book's free texts, and think of the Wi-Fi password, the other piece of information guests look for.

Sources and date of verification

Last verification of these sources: 14 November 2026. Official pages change: before you show a number, read the page of its country again. Some official pages were read on the site in French; their titles are given as they appear.

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